Refund policy
At VELMORA, we want you to be completely satisfied with your purchase. If you are not fully happ
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Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase or order number is required.
Items that are damaged, used, or missing parts for reasons not due to our error may not be eligible for a return.
Non-Returnable Items
Certain items cannot be returned, including:
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Items marked as final sale
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Gift cards
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Products damaged due to misuse or improper handling
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed and the amount will be credited to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 48 hours of receiving the product.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
How to Start a Return
To request a return, please contact our support team with your order number and reason for return.
Email: [your support email]
Our team will provide the return instructions and address.
Late or Missing Refunds
If you haven’t received a refund yet, please:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank, as processing times may vary.
If you have done all of this and still have not received your refund, please contact us.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: [your support email]