Shipping policy

Last updated: [Insert Date]

Thank you for shopping with VELMORA. We are committed to delivering your order quickly and safely.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times depend on your location:

Domestic Shipping: 5–10 business days
International Shipping: 7–15 business days

Please note that delivery times are estimates and may vary due to shipping carrier delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's delivery progress.

Delays

Occasionally, shipping may be delayed due to factors beyond our control such as:

Weather conditions
Customs processing
Carrier delays
High order volumes during holidays

We appreciate your patience in these situations.

Incorrect Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by customers.